Communicating by Telephone

0.1 CEU/1 Hour
$15.00

Description:

This content will cover the do’s and don’ts of communicating by telephone. It will provide proven telephone techniques for making the right impression and how to improve telephone conversations.

Objectives:

IDENTIFY telephone techniques for making a good first impression.

IDENTIFY actions that improve telephone conversations.

IDENTIFY ways of concluding business calls politely.

A minimum score of 70 is required to pass a test or graded assignment. Successful completion of all content, test and/or written assignments, and surveys is required to earn CEUs.