Description:
This content explains why active listening is an important skill. It covers the benefits of active listening and good techniques to use. It also explains some of the barriers to this kind of communication.
Objectives:
IIDENTIFY the benefits of active listening.
RECALL good techniques for active listening.
IDENTIFY barriers to active listening.
A minimum score of 70 is required to pass a test or graded assignment. Successful completion of all content, test and/or written assignments, and surveys is required to earn CEUs.
